Have you been having problems with the Babies R Us Baby Registry? My daughter is registered at Babies R Us, and I’ve already bought several items online from her baby registry at Babies R Us, for the baby shower planned for next month.
My biggest complaint about Babies R Us is that the items I purchased continued to show up on the baby registry as not having been bought, even though I received shipping and tracking information when the registry items were shipped, and even after I’d received the baby products ordered.
The reason why baby registries are so popular is to avoid receiving duplicates, but given the numerous problems people have had with Babies R Us, I’m convinced there will be duplicates and problems returning or exchanging the duplicate items.
Once I received the baby products I ordered, I checked the registry to see what else I might want to buy, since we’ve only purchased a minimal amount of baby furniture and other baby supplies so far. The Babies R Us registry showed everything I had bought and received from the registry as not yet purchased and still needed, including the total quantity of each item wanted on the baby registry!
I called Babies R Us to tell them about the problem with the baby registry not updating properly, and the person I spoke to at Babies R Us told me they’ve been “having a lot of problems with the online database updating purchases made online”.
After spending a ridiculous amount of time on the phone with the Babies R Us Rep, and going through each and every item number I purchased through the registry (and waiting for her to find them on her list), my daughter’s baby registry was finally updated manually.
My daughter and I both love the selection of baby needs products for newborn babies at Babies R Us, but there appears to be ongoing problems with updating the online database for a Babies R Us registry, and I’ve discovered that I’m not the only one making complaints about Babies R Us online and offline.
Complaints about Babies R Us not connecting rewards points to the Babies R Us registry; registry items purchased but never received by the intended recipient; baby gift recipients not being allowed to return or exchange baby gifts from a Babies R Us registry without a receipt or gift receipt; complaints about the Babies R Us return policy and inability to use a Babies R Us gift card for various reasons.
I’m not ready to tell anyone not to create a Babies R Us baby registry, or don’t buy from Babies R Us at all. At least not yet. My personal experience of buying from my daughter’s Babies R Us baby registry, as well as reading positive and negative Babies R Us reviews, has me very concerned about my daughter’s registry and upcoming baby shower.
I guess it comes down to Buyer Beware. Always give a gift receipt with your baby shower gifts, because you never know who or what may have messed up a gift registry for someone you plan on buying a gift for. I just hope my daughter doesn’t end up receiving duplicates of the baby stuff I’ve already bought for her.
A couple of alternatives to Babies R Us to consider would be BabyEarth.com; MyStrollers.com; BunnyburyBaby.com, or Baby Furniture and other items at Nursery Depot.com. Have you had problems with a Babies R Us Registry? What has been your experience dealing with Babies R Us because of your own Babies R Us Baby Registry, or buying from a baby registry for someone else?
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IVE HAD ONGOING BABIES R US REGISTRY PROBLEMS NOT UPDATING CORRECTLY, DESIRED AMOUNT OF #’s CHANGING AND NOBODY WILL HELP. THEY JUST KEEP SUGGESTING THE SAME THING AND CAN NEVER GIVE ME THE NUMBER OF ANYONE ELSE TO SPEAK TO ABOVE THEM. I’VE HAD IT WITH BABIES R US.
I have also been having issues with their registry and they are no help at all. I have been trying to delete or update items and they won’t do it. I have contacted them several times and they still haven’t fixed it…they asked me the item numbers I would like erased and instead of doing it they deleted my entire registry. It is extremely annoying having a shower planned and telling people I am registered at Babiesrus but don’t get the following items as I have already received…it would help if they would just fix the problem…it’s been ongoing for about 2 months now!
I can’t say I’m used the registry at Babies R Us recently, but here’s something interesting and totally appalling about Babies R Us that you may not realize. I have always been annoyed by the robotic questions that the cashiers at Babies R Us go through at the checkout. They try to push their credit card applications on me, try to sell me batteries when I’m buying diapers, and generally just harass me with stupid offers and questions. Even if you get upset with the cashier for hassling you with these things, they just keep right on going. Well, do you know why that is? I was complaining about this to a friend of mine who works at Babies R Us, and found out that this is a corporate initiative. In fact, is is SUCH a strong corporate iniative that the the cashiers are treated in a very heavy-handed manner about making sure they ask all the questions, and they actually fire cashiers who not ask these questions to every single customer. In fact… and here’s the REALLY offensive part… they will put a cashier on probation and then fire him or her if they cannot get enough customers to agree to sign up for their credit card offers. Can you believe that?!? In an economy where people are struggling, they have the audacity to force us to sign up for more debt, and to fire their employees if they are not able to convince us to sign up for more debt. Now not only am I annoyed with these questions that CLEARLY show Babies R Us is more concerned with their bottom line, even at the customer’s economic expense, but I’m also totally offended. I will never shop at a Babies R Us again. Since I do not intend to sign up for credit cards I don’t need, nor am I going to have batteries or other products forced down my throat, each time I say no could be the time that some poor cashier gets fired because his or her numbers on selling these things is not high enough. So, by not shopping at Babies R Us, not only am I avoiding their heavy-handed offers that prove they don’t care about me as a customer, but I’m also avoiding being the customer thats helps contribute to a firing of a cashier, simply because they can’t get me as a customer to buy into their things that Babies R Us has no business trying to force onto me in the first place. I suspect that when a company gets this desperate to hawk credit, it probably means they have serious financial problems as a business. Either that, or they are just completely out of touch with how to treat their customers.
I’ve had a registry for a couple of months now. At first, everything was fine. The things we bought came off the list. Then, my baby shower was coming up and I noticed a few things were purchased but not much. At my shower I received a lot of things that were on my registry and luckily only one duplicate. I thought maybe people forgot to give the registry info at check-out. Then, after my shower I went a bought a whole bunch of stuff from my registry and not one thing came off the list. I wasn’t impressed with the check out lady that day either. I handed her the registry card and she asked somewhat rudely, “is anything you’re buying on the registry?” Uh yeah…that’s why I handed her the card. Then, she threw the card in her trash bin which I later had to ask for. I also asked for the 20% off coupon and she said she put it in one of my bags…she didn’t. Later I had to manually delete the items I purchased from my registry. I also noticed that several items that show as purchased, I never received. So, possibly someone purchased these things for me and I never received them. The Rewards program seems to be a joke as well. It’s only hit or miss what shows up as purchases on the rewards program. There are also other people’s purchases that have shown up. I’ve received a lot of gifts from JC Penney or the Carter’s store so I’d recommend setting up a registry with them versus Babies R Us. The quality of the other stores merchandise is really nice. I found an awesome 10 piece crib bedding set at JC Penney’s for $50 less than Babies R Us’s 4 piece set.
They lost my registry this month and did nothing to help. We spent a lot of time picking stuff out too.
I think I am done with Babies R Us.
Julie, you’re not alone for sure. Lots of people have been complaining about their Babies R Us registry disappearing, things not being updated on the registry and similar complaints.
Im glad I found this site. THe amount of items purchased keeps on chnaging on my registry. A couple of things that showed being purchased suddenly disappeared off the purchase list and dont even show on the desired list at all.
Im annoyed because Im loosing out on rewards points!!! Hopefully my shower is soon so I can know what I actually have left to buy before the baby comes.
If you think the registry is bad, you should experience ordering furniture from Babies R Us. I put Baby Cache furniture on layaway in April, paid it off in August, received damaged and poorly finished products in OCTOBER and am still waiting for one piece to come in. Phone calls to the store have taken hours out of my life that I will never get back, complaints go completely ignored. I’m considering filing criminal charges of theft simply because the company has taken and had my money for months, yet have not provided all of the products ordered. DO NOT PURCHASE FURNITURE HERE! Regular furniture stores sell the same or better quality furniture at lower prices!
It just goes to show you that people can absolutely complain about anything, especially if they feel like they have been wronged in some way. I am still amazed that companies continue to ignore consumers complaints, even when most of them are just like this and would require a very quick simple fix
I’ve had the same issue. I’ve received multiple duplicates, and the woman throwing my work baby shower just informed me that the big item work selected for me I already received at my family baby shower, but they wanted me to still act surprised. They said “that registry is messed up”. One of my best friends said she purchased a gift for me over a month ago that she really wanted to give me (she’s the reason I added it to my registry in the first place) and now she has to return it because someone else just got it for. AND, it still says it isn’t purchased on my registry! For how big and popular this store is, I am more than disappointed and in fact, angry.
I ordered a car seat from BabiesRUs gift registry 6/20/2011. The item was too large to gift wrap and I understand that. I requested and filled out the “free gift message” box, so that the gift recipient would know who this gift was from. Apparently this message was not included with the gift. I contacted customer service and was told that it was on the packing slip. It is not. I also learned from the recipient that the same day the car seat arrived, she received a stroller and same problem, no notation as to whom this was from. She contacted customer service and was told that they had no way to know who had sent what from the registry. Kind of defeats the purpose of a gift registry for those of us buying gifts. I find this unacceptable and I will no longer be doing business with either BabiesRUs, ToysRUs, or FAO Schwartz. The company has a lovely mission statement, unfortunately that’s all it is is lovely.
I have been having several problems with Babies R Us registry. First, I have had the same problem as others with my registry not being updated properly. I got several duplicates at my shower and still the item never was taken off! Second, my parents spent $700 on my furniture for the nursery and the wrong Rewards R Us account was credited. That is A LOT of money in coupons that I am missing out on. When I called corporate, they told me to call the store where it was purchased. The store had no idea how to change this and was surprised corporate told me to call them. They told me I could return the items and purchase them again. Like I was to return my crib and changing table! Lastly, I received a coupon in the mail for 10% off any item in my registry that hadn’t been purchased. Like so many of the coupons I get from Babies R Us, it stated that I could not use it on a long list of products. Furniture was not on this list and so I attempted to buy a glider. The coupon would not work. I called customer service, who had to put me on hold for 15 minutes. They said “oh right here, it says you can’t use it on…..” and she proceeded to list everything as she said furniture. Well, the coupon in my hand did NOT say furniture and when I told her that, she said she would pass that along. I am suggesting to my newly preggo friends to register at Target or another store. Babies R Us marks there prices up a lot too. I will not be buying from there in the future.
DO NOT REGISTER AT BABIES R US!!! I TOO HAVE BEEN HAVING SOOO MANY ISSUES WITH THE ONLINE REGISTRY. People have been getting me duplicates because their registry TAKES FOREVER TO UPDATE!!! The customer service is not great at all!!! When I called to complain they basically told me to deal with it because their registry’s take time to update anywhere from 24 to 48 hrs! ARE YOU KIDDING!?!?!?
I bought some stuff in a local babies r us store in July, 2011. The receipt shows a tax rate at 7.75% but they actually collected 9.5% for tax. It’s just $2 difference for me but thinking of their annual sales revenue. I am curious how much they had over-charged even this was not happening everyday?
I just spent 2 hours with my sister over the thanksgiving weekend registering. I gave the gun back to her and she said it uploaded successfully. Checked a few days later and none of it was updated to the registry. All that exists is about 10 items I had on the registry prior. None of the 100 items I’d spent 2 hours looking at; I will NOT re-register w/ them. I will have my guests take their money to target instead.
I do not recommend using babies r us anymore. They did not take items off my registry that were purchased weeks ago so I had to manually delete them so they didn’t get purchased. And I wasn’t able to get credit on my rewards for those purchases. Also- the rewards r us program shows returns that I never registered for or ever returned so I have negative points on my rewards– apparantly someone used my card number to make those returns??
When I called they were of little help, not going to actually figure out the problem and credit my rewards, and took forever and wanted to put me on hold for a supervisor. At that point, it wasn’t worth my time for a $10 rewards coupon or whatever they give you. I just know after I use my gift cards I will NOT be going back here.
I created a registry on the babies “r” us website in Aug of 2010 with my due date being in Mar of 2011. I worked very long and hard on it, looking up reviews for almost every single product I registered for. It took me hours and hours every day. Unfortunately I delivered prematurely at 23 weeks and we lost our baby girl 11 days later. My husband and I decided to try again 6 months later in May of 2011. We got pregnant and so I went back to my baby registry online and changed the event date to Jan or Feb 2012. But I suffered a miscarriage and 2 more after that and I’ve been having to undergo a whole series of medical tests and didn’t really have a chance to look at my baby registry. I decided to look it up today (Jan 2012) and there was no record of it. I called customer service and they said if it’s been inactive for 6 months or more they delete it. But what I don’t understand is is that I changed the event date to earlier this year so I have no idea why they would delete it. I feel like maybe I’m making too big a deal out of it but I spent a lot of time on the registry and it just brought back a lot of painful memories for me. I’ve been having so much trouble staying pregnant that I thought at least I won’t have any trouble with the baby registry because it’s already been created. Babies “r” us should really take a look at the way they run things regarding their baby registries. Not every baby makes it. Babies “r” us doesn’t seem to care about the couples who’ve lost a child. If a couple does try again, they shouldn’t have to worry that their registry has or is going to be deleted. It should be up to you and you alone whether you want to delete your registry. And if babies “r” us has to make room in their systems they should at least have the courtesy to call or email saying that they’re going to delete it. They did NOTHING to let me know it was going to be deleted and I am very upset with them right now. They need to to have some sensitivity training done and hopefully this problem will not happen again to anyone else.
BABIES R US is horrible. I have had nothing buy problems with them. When I have asked for help as to why girls clothes are showing up on a Boy registry, I get the manager of the store blaming corporate and corporate blaming the store. Their customer service is so bad. One lady told me I needed to figure the problem out myself. They obviously don’t care about their customers at all. And they for sure dont care if they lose one. My husband told the corporate manager who called that we would cancel our registry because of how we were treated. And the fact that they said they could not fix the problem. We have had to re-register 3 times until we learned there was nothing they could do for us. They manager said he could just cancel it for us. As I said before they dont’ really care about thier customers all they care about is making money. WE WILL NEVER BUY ANOTHER THING FROM THEM AGAIN! And from here on out I will make sure to warn all my pregant friends to not register with them.